Ordering on account. Sales tax exemptions.
How to order on account with net 10 terms or place a tax-exempt order. Ordering on account requires a purchase order number.
This process must be followed before submitting an order. MTM must link your MTM Online Store account to its business system. This is a one-time process, as long as you are logging in to the same MTM Online Store account. This process usually takes place within a business day. We cannot credit sales tax after you submit your order. Please be sure to follow these steps before submitting an order.
Step 1
Create an account at the MTM Online Store. You can find this link in the upper right corner of the page under the account icon next to the shopping cart. MTM requires a complex password, twelve characters long, including upper and lower case letters, one number, and one special character to ensure security.
Step 2
Complete the Contact Us online form. In the comments section, ask to be set up to order on account and/or as a tax-exempt entity. If you’ve ordered on account in the past, or if MTM already has a tax-exempt certificate on file, please let us know in the comments section. Make sure you use the same email address you used when creating your account. A customer care associate will respond to your inquiry.
Step 3
If you are asking to be set up as a tax-exempt entity, your customer care associate will respond to your message. Reply to the email, attaching a copy of your tax exemption certificate.
Step 4
MTM will link your MTM Online Store account to its business system. Your customer care associate will email you that the process has been completed.
Step 5
Wait to receive an email confirmation from MTM stating that your accounts have been linked. Do not submit an order before receiving this confirmation email.
Once your MTM Online Store account has been configured to buy “on account”, you will see an option to enter a purchase order in the payment section on the checkout page.
Benefits of creating an MTM Online Store account.
- Review order history
- Reorder from past orders
- Use wish lists to help expedite repeat orders
- Required for tax-exempt entities
- Required to order On Account
- Receive communications about promotions
More Information
Production Days
MTM is committed to providing the highest quality awards. Estimated production days are shown on each product page. This is the number of days it takes to produce the item, prior to shipping or curbside pickup. MTM understands that award presentations are very important. Please plan accordingly so you can receive a high-quality product on time for your presentation.
Shipping
Shipping is available via FedEx or Curbside Pickup. Contact us through our Contact Us online form with any questions. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns/Warranty
All products sold by MTM are guaranteed to be of excellent quality materials and workmanship. If our quality inspectors overlooked a factory defect, contact your Customer Care Associate within 10 days after delivery and we will issue a Return Authorization (RA) number for the return. All shortages in shipment must be reported within 10 days of delivery to receive credit replacement.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.